By Greg Fry

VISA changes to affect online registration at City of Kamloops

Sep 28, 2018 | 4:33 PM

KAMLOOPS — Changes by credit card giant VISA mean Kamloops VISA customers will no longer be able to register for city activities by phone or through its registration system.

The city says VISA is making improvements to its procedures that require software to send additional security information with each transaction. The city notes these changes cannot be accommodated by the platform it uses for registering recreation programs, memberships and field and facility bookings. 

The changes by VISA will go into effect Oct. 14 but notes clients can still use VISA in person at the Tournament Capital Centre, Westsyde Pool and Fitness Centre, and Kamloops Museum and Archives.

“Staff are working to mitigate the impact on clients by proactively providing solutions and alternatives tailored to each user group,” notes the city in a news release. “More details about the solutions and alternatives will be provided as they are finalized.”

The city says it recognizes the inconvenience, and says it “appreciates patience and understanding as a better customer service solution is developed.”

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The city adds it is currently working to implement a new membership and online registration system to replace the current Class/ezReg system. The new system, called Perfect Mind, is expected to be launched in March 2019 and the city hopes it will “alleviate many of the concerns that both clients and staff have recently experienced with Class.”