COLLINS: Mixed feelings about travel snafus

Sometimes the chaos IS the fault of airlines and airports. As the intensity of winter storms increases with climate change, travel problems will get worse, and those in the travel industry will have to be better prepared to deal with emergency situations.

Southwest Airlines and Sunwing have been under increasing criticism this past week, and if all the allegations are true, the criticism is justified. Southwest has cancelled so many flights we’ve lost count. It has led to bedlam and the airline doesn’t seem to be able to get things under control.

And Sunwing has hundreds of travellers stranded in Mexico with very little support from the airline, according to weary flyers trying to get home to the comfort of their own homes.

In Canada, thousands are going to court to get their complaints for compensation resolved. Some of these cases are over three years old.

So while I don’t always commiserate with stranded travellers, when the resources aren’t there, the airlines and airports need to be held accountable.

In this case, some of them have failed miserably.

I’m Doug Collins and that’s One Man’s Opinion.

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Editor’s Note: This opinion piece reflects the views of its author, and does not necessarily represent the views of CFJC Today or Pattison Media.

by Doug Collins

COLLINS: Mixed feelings about travel snafus

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