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Sound Off

SOUND OFF: Delivering on the promise of better, accessible primary care in B.C.”

Jun 18, 2025 | 10:30 AM

EVERY PERSON IN BRITISH COLUMBIA deserves high-quality, team-based health care close to home, no matter where they live. As Minister of Health, ensuring that people can access timely, reliable primary care is a top priority. We know that individuals and families thrive when they have regular access to a trusted healthcare provider who understands their needs and history.

That care often starts with a family doctor or nurse practitioner. But many people also need care that goes beyond what a single provider can offer, whether from a social worker, physiotherapist, mental health counsellor or community health worker. When services are disconnected or scattered across multiple locations, it adds unnecessary stress and makes it harder for people to get the help they need.

Every community in B.C. is different and health care must reflect those differences. That’s why we are working in close partnership with communities, Indigenous leaders and health organizations to design solutions that respond to local needs and priorities.

One example of this is the new STEPS Community Health Centre on the North Shore in Kamloops. Created through extensive collaboration between local health organizations, the City of Kamloops and local First Nations, this centre is designed to support women, children, Two-Spirit, transgender and gender-diverse individuals, and Indigenous community members with culturally safe, team-based, comprehensive care for people.

Building on the work of the Supporting Team Excellence with Patients Society, which has provided interdisciplinary care in the Thompson region since 2017, the new STEPS CHC will offer longitudinal care to approximately 4,300 people and deliver over 30,000 patient visits each year. This will ease pressure on emergency departments, reduce unnecessary hospital visits, and connect more people with the care they need, when and where they need it.

We are making these investments as part of our broader primary care strategy, one that focuses on expanding services, recruiting and retaining more doctors, nurse practitioners, and allied health professionals and strengthening connections across the health system.

At the heart of this work are Primary Care Networks (PCNs), which ensure that patients are supported by coordinated teams and have access to a range of care options. These networks are already in place in over 90 per cent of B.C. communities, including many rural and remote areas that have historically been underserved.

We’re seeing real results. In 2024 alone, Interior Health Urgent and Primary Care Centres (UPCCs) supported over 210,000 patient visits, including over 40,000 visits at the Kamloops South Shore UPCC. Since the first UPCC opened in 2018, Interior Health UPCCs have had approximately 804,000 visits – clear evidence that people are using and benefitting from these services

Community Health Centres go even further, helping address the full range of factors that influence health from housing to mental wellness to access to culturally appropriate care. Each CHC is integrated into its local Primary Care Network and designed to align with the needs and values of the population it serves.

These initiatives show what’s possible when the province and local communities work together. I remain committed to working in close partnership with local governments, First Nations and healthcare professionals across the province. Together, we are delivering better, more equitable access to primary care, and building a stronger healthcare system that works for everyone in British Columbia.

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Editor’s Note: This opinion piece reflects the views of its author, and does not necessarily represent the views of CFJC Today or Pattison Media.