Caregiver benefit for parents of ill children misunderstood, federal review says
Jul 16, 2019 | 9:09 AM
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OTTAWA — An evaluation of a federal benefit to help parents take time off work to care for critically ill children says fewer people have used it than expected because they didn’t know about it or didn’t understand how it worked.
Annual applications for the benefit have been well below the 6,000 anticipated when the previous Conservative government introduced it in 2013.
The evaluation posted online details months-late applications, call-centre agents who didn’t always understand all facets of the benefit themselves, and rejected applicants who tended to have lower levels of education and earnings.
The Liberals morphed the benefit into a new program designed to be easier to apply for and receive.
