Unmasking Uber and Facebook

KAMLOOPS — Let’s stop pretending that Uber is just along for the ride in the gig economy and that Facebook is just a technology company.

At first glance, the gig economy seems great: a way for individuals with an entrepreneurial spirit to improve themselves. The reality is that it’s a race to the bottom. For many workers, it’s all they have. They string together a number of insecure, low paying, temporary jobs to try to keep the wolf from the door.

Mortgage companies are reluctant to lend to those without secure work. Gig workers have trouble saving for retirement; they have no sick or maternity leave; no health care plans. Workers are easily abused because of the one-to-one relationship with employers.

It’s easy to become complacent if you have a reliable income. Someone like me, for example. On my visit Los Angeles last year I used Uber. I marveled at the technology that allowed me watch the car’s progress from blocks away on my tablet. I was impressed by the courteous driver and his new, clean car and the low fare.

But those of us with reliable incomes should worry as full-time positions are eroded by the gig economy.

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Uber professes to be just an app that connects drivers with passengers; a dubious claim says Carl Mortished:

“That was Uber’s wizard scheme: to make money from millions of taxi journeys without actually employing a single driver or even being part of the transaction. It was about making money from the gig economy without doing a single gig (Globe and Mail, November 4, 2016).”

Judges in England found Uber’s claim that it was not an employer to be unbelievable. Drivers have no control over choice of customers, fares, and routes traveled. They are subject to a rating system that amounts to a disciplinary procedure. Judges ruled that drivers were entitled to minimum wages and paid holidays.

Facebook harbors its own pretensions. At an event in Rome last year, an audience member asked founder Mark Zuckerberg if Facebook was an “editor in the media?” He replied that Facebook does not produce content but merely “exists to give the tools to give you the tools to curate and have the experience to connect to the world that you want.” Mortished disagrees:

“What Mr. Zuckerberg says is untrue. Facebook is editing and making content. Facebook is paying millions of dollars to celebrities and other media organizations to make videos for Facebook Live.”

Facebook edits its website: banning, deleting and restricting content that doesn’t fit their rules. They ran into a storm of protest when editors deleted the famous Vietnam War photo of naked girl fleeing an American napalm attack.

Facebook should grow up. It’s no longer the college photo-sharing web site it once was. Facebook would prefer not to be classified as a publisher because it would find itself in the messy business of being responsible for content that might be offensive, defamatory, or potentially criminal.

I’m not against Uber. Properly implemented, it could improve taxi service and provide fair working conditions for drivers. I like Facebook. It keeps me in touch with friends and family. But let’s avoid the charade, Mr. Zuckerberg, of the exact nature of the business that you’re in.