Would it kill the cashier to notice that I’m a person

Believe it or not, and I know this will shock you, I’m not much of a people person. I tend to interact with others based on the way they treat me. If they’re jolly, I’m jolly — at least in comparison, though it might not be obvious to you.

If they’re abrupt and non-responsive, I return it in kind.

So when I encounter a cashier who doesn’t look up from the till, doesn’t acknowledge my presence, and silently scans my items before announcing, “Fourteen-96,” I start edging toward the cranky side.

I want to hear full sentences. Things like, “Hi there, how are you today?” “So the total comes to 14 dollars and 96 cents.” “Do you need a bag for that today?”

And the all-important, “Have a great day!” with an exclamation mark.

I like young people, I really do, but my impression is that cashiers who have lost all ability to communicate are generally on the young side, possibly influenced by the fact they spend most of their lives staring at their smart phones.

Sometimes I think I’d get better service at the cash register if I texted them.

So, store managers, take a memo. When you hire your staff, be they young or old, permanent or temp, keep an eye on whether they actually answer or ask questions during the employment interview, or simply grunt once in a while as they check their fablets.

That next cashier you hire is going to be your front-line ambassador, and he or she will have a lot to do with whether I shop at your store only because I have to, or because I want to.

I’m Mel Rothenburger, the Armchair Mayor.

by Armchair Mayor

Would it kill the cashier to notice that I’m a person

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