TD’s online brokerage service faces outage as customers complain on social media
TORONTO — Some Toronto-Dominion Bank customers are having problems using its WebBroker internet brokerage service and taking to social media with their complaints.
Several Twitter and Facebook users are complaining about problems logging into or using TD’s WebBroker website since Friday, and complaints about the bank logged on canadianoutages.com on Tuesday began to climb at around 9:30 a.m.
The bank posted a message on the WebBroker website saying it is experiencing a system issue that is affecting a small percentage of clients, and clients can use the TD Mobile App as it works towards a solution.
TD Bank spokesman Paolo Pasquini said the bank plans to make capacity upgrades Tuesday night to WebBroker that will help solve intermittent delays some of its clients have recently experienced online. Pasquini said clients can also call TD Direct Investing (1-800-465-5463) to speak with an investment representative who can help process transactions on their behalf.